Even though we belong to distributors with the lowest error rate on the market, we want to make any possible complaints as easy as possible for you. And from now on you can monitor the status of your claim on-line.
Process of raising a claim
After logging into the e-shop, select the "RMA" section in your user menu and hit "New claim". After completing the form and submitting it, you will receive an email with an assigned RMA number and instructions on how to proceed.
Summary – why use e-shop to submit a new claim
- You only need to know the name or order number of the claimed goods
- The system will automatically find your invoices containing these goods
- After submitting the form, you will receive information on how to deliver the claimed goods to us
- You can check the status of your claim online
- You will be notified by email when your claim status changes