Terms & Conditions for EXPORT

I/ INTRODUCTION

This company supplies an integrated range of electronic components for industry sector, retail trade, servicing, schools and leisure electronics. The component supplies range from small lots required by R&D to bulk lots needed in mass production. The components which we deliver receive close final inspection from our contractors and meet commonly required standards.

This company has introduced and applies a normative quality control system as per ISO 9001:2000.

II/ PRICES, REQUESTS FOR PRICE QUOTATIONS

In respect of the component price movements in the market and exchange-rate differences we are not in a position to provide fully constant prices. Thus, the prices shown in the hard-copy catalogue are prevailing and given exclusive of VAT. The actual costs for usual small lots are available on the website (e-shop). For individual items purchased in the lots above the usual quantity shown on the website we may allow contingency discounts, hence ask for quotations. If the item required cannot be searched out, ask for a quotation. The website provides tools to help you search for your items. To obtain a quick and accurate quotation make sure your request for price quotation contains the following particulars:
  • business name and your customer number, if any
  • telephone number, fax number and e-mail address
  • name of a specific applicant
  • accurate and preferably precise specification of the components and quantity required
  • target price and deadline required
The price quotation is valid for 14 days. We reserve the right to make a sale to a third party. When consulting our members of staff, please find out the person´s name.

Large customers, dealers and schools are provided with wholesale prices and service packages. To include a customer into the wholesale category (invoice payment, bargain prices, business agent services) the value of the first purchase order should exceed 150 Eur and the annual purchase goes above 1,500 Eur (exclusive of VAT).

When addressing more complex and integrated supplies and projects, you may ask for an office visit (business agents in selected countries only) to arrange for special conditions and discuss special requirements.

III/ PLACING AN ORDER

PURCHASE ORDER FORM
To execute your purchase order (P.O.) quickly and accurately we ask for placing a written P.O. form except as e-shop generated. Your P.O. may be delivered using the following channels:
  1. E-SHOP – most convenient method
  2. E-MAIL
  3. FAX
  4. POSTAL SERVICE
  5. PERSONAL SERVICE
When sending your P.O. by post or fax, please make a telephone check on the form delivery. Please select one of the above channels only. When an order acknowledgment is required please state so in your P.O. form. Customers are allotted customer numbers to be posted on the purchase orders. New customer numbers are allotted automatically.
REQUIREMENTS AS TO PURCHASE ORDER
  • legibly filled out P.O. with a customer number posted
  • name of the customer, full and accurate address for service (shipment and invoice)
  • telephone, fax, e-mail address
  • order number and date of issue
  • unique specification (preferably by catalogue items), component parts quantity required
  • when ordering from the offer give the offer item number
  • give your contract prices, if any, negotiated with our members of staff
  • shipping method
  • when taking the goods in person please arrange for your receipt-of-goods dating
(for businesses):
  • VAT registration number and banking connection
  • stamp, name and signature of the member of staff authorized to execute the order
We aspire to render good quality and integrated service which makes us set a minimal value of 50 Eur (exclusive of VAT) for goods on order. Certain components have minimal purchase lots prescribed. Samples are available.
PURCHASE ORDER CANCELLATION
P.O. cancellation is possible unless a definite order has already been made for you. Agreed definite time orders may only be cancelled with our consent. Cancelling order for a non-stock items or returning non-stock items is not possible.
REFUNDING OF AMOUNTS PAID
For advance payment (PayPal, invoice for advance payment) we shall issue a credit note. A cancellation fee is charged for cancelling an order as per Scale of Fees to date. The paid amount reduced by a cancellation fee will be remitted to your bank account.

V/ DELIVERY TIME

The goods in stock which is ordered by 12:00 a.m. are normally dispatched on the same day. Components on order are usually dispatched within 7-21 days. The goods on order and the non-catalogue items should be check with our staff first. The goods on order are delivered daily by forwarding agents.

VI/ SHIPPING METHOD

  • forwarding agents: DPD, GLS (EU only), UPS, FedEx, TNT, DHL
  • Slovak postal service
  • in person from the company office (for retail customers, min. 50 Eur exclusive of VAT)
Shipment and package fees are charged as per shipper´s scales of fees to date. Pending items on order are registered for 4 months. Expected delivery schedule is available on the e-shop.

VII/ TERMS OF PAYMENT

  • invoice with a due date posted (normally 14-30 days)
  • cash on delivery COD (selected countries only)
  • PayPal payment cards
  • advance payment
  • cash payment at company office
CASH ON DELIVERY, ADVANCE PAYMENT (IN FULL OR IN PART) REQUIRED FOR:
  • first purchase
  • P.O. for special components
  • other overdue invoices at the time of the receipt-of-goods dating
Our preference is goods released against invoice, coupled with a procurement contract completed. Any unreasonable default in payment shall result in the customer´s immediate classification as a bad payer, consequently the payments are made in advance, and supplies are suspended.

In the event of delayed payment we reserve the right to charge a contractual fine of the amount outstanding as provided for in the Commercial Code and Civil Code, and/or contracts completed.

We reserve the right to refuse orders from the companies recording trade and accounts payable provided the delivery time or price required is unrealistic.



Name of Banking institutionUniCredit Bank Slovakia
Address of the BankRooseveltova 10, 04001 Kosice, Slovak Republic
Swift CodeUNCRSKBX
EUR account number105020008/1111
IBAN EUR: SK0911110000000105020008
BeneficiarySOS electronic


Name of Banking institutionUniCredit Bank Slovakia
Address of the BankRooseveltova 10, 04001 Kosice, Slovak Republic
Swift CodeUNCRSKBX
USD account number105020067/1111
IBAN: SK65 1111 0000 0001 0502 0067

VIII/ RETURNING GOODS

Goods purchased through e-shop at www.soselectronic.com (only covers stock goods) may be returned without giving a reason within 14 days from the receipt of goods (ROG) dating. The goods must be returned intact and factory-packed, fit for other supplies. Send the goods to our Košice address (transportation expenses are paid by the customer). You will receive a refund on your bank account (bank transfer fees are also paid by the customers). No cash on delivery please, such shipments will not be taken.

IX/ GOODS GURANTEE CLAIMS

Goods under a guarantee claim are accepted against a photocopy of an original invoice and a completed report of a defective product.
REQUIREMENTS AS TO A REPORT OF A DEFECTIVE PRODUCT:
  • legibly filled out report
  • name and surname of customer
  • proof of goods purchase
  • exact description of defect
  • possible cause of defect
A form report of a defective product is available at RMA www-form, PDF format is available at RMA in PDF format or you can use Microsoft Word version of RMA Form

Disposing of guarantee claims is governed by respective legal regulations in force in the Slovak republic and by the SOS electronic Guarantee Claim Guidelines for natural persons and legal entities. Read Guarantee Claim Guidelines

ASSERTING GUARANTEE CLAIMS:
Final products shall receive a 24-month guarantee commencing on the sell-by date. The claims in respect of: (1) correct number of articles issued and (2) identical items ordered and invoiced need to be asserted within 14 days from the receipt of the goods. Used components are excluded from asserting guarantee claims. In respect of the goods supplies prepared by measuring or weighing, where the quantity of component parts delivered as shown in the accompanying document differs from the actual quantity delivered, tolerance being ±2% (by item of goods), the above may not be subject of a guarantee claim. Questionable claims will be addressed separately. A guarantee claim is taken for expert assessment. Subsequently, the customer is advised in writing on admitting or denying the claim. Particulars concerning the asserting of guarantee claims are set out in the company´s Guarantee Claim Guidelines which constitute an integral part of the terms of delivery and payment.

X/ WARRANTY SERVICE AND EXTENDED SERVICE WARRANTY

SOS electronic shall be governed by terms of warranty pursuant to Section 429 and subsequent sections of the Commercial Code and pursuant to Section 612 and subsequent sections of the Civil Code except for otherwise stipulated. Terms of warranty may be forwarded as requested.

The end-use devices supplied by this company (measurement instruments, chargers, supply adapters) have warranty and extended service stipulated. During the guarantee period claims are asserted with us.

XI/ PROTECTION OF PERSONAL DETAILS

Your corporate details, personal data, information concerning purchase of goods and/or data obtained from you shall exclusively serve to deliver a specific service and shall be furnished to no third persons, or used for any other commercial purposes.

XII/ OTHER PROVISIONS

SOS electronic undertakes to:
  • deliver the right type and quantity of goods as specified at the time of placing an order, per P.O. from the customer and at the price agreed
  • pack goods appropriately and dispatch within the time limit agreed
  • issue and enclose an invoice to serve as a tax document
Buyer undertakes to:
  • take delivery of the goods ordered
  • pay the price agreed for the goods ordered
SOS electronic shall bear no liability for:
  • delayed delivery of the goods on order by the fault of the postal service or express forwarding service
  • damage to the shipment by the fault of the postal service or express forwarding service
  • contingent failure to deliver goods by the fault of the manufacturer (supplier), in consequence of any restriction imposed on or rights of distribution revoked or for any other unforeseeable obstacles.